Torevia sells digital products and educational content.
Because digital products can be accessed, viewed or copied shortly after delivery, refund eligibility is different from that of physical products.
Digital Product Purchases
Once digital course or product access has been successfully provided, purchases are generally considered final and are normally non-refundable for reasons such as:
- change of mind,
- purchasing by mistake after access has been provided,
- not using or completing the course,
- deciding that you no longer need the material, or
- personal compatibility or preference after accessing the content.
When We Will Review a Refund Request
Please contact us if:
- you were charged more than once for the same purchase,
- payment was successful but access was not provided within the stated delivery timeframe,
- the product received is materially different from the product advertised,
- the digital product is materially defective or inaccessible and we are unable to resolve the problem, or
- a refund is otherwise required under applicable law.
Where possible, Torevia may first attempt to correct the access or delivery issue.
Access Problems
If you cannot access your purchased Telegram channel or digital product, contact:
Email: contact@torevia.net
WhatsApp Support Only: +91 7265947134
Include:
- your name,
- purchase email/phone number,
- order/payment reference,
- product purchased, and
- a brief description of the issue.
Do not send passwords, UPI PINs, OTPs or card credentials.
Refund Processing
If a refund is approved, it will normally be returned through the original payment method or in another manner permitted by the payment provider.
Processing time may depend on the bank, payment provider or checkout platform.
Unauthorized Sharing
Refunds will not normally be provided where access has been suspended due to verified unauthorized redistribution, resale or public sharing of protected course material, subject to applicable law.
Cancellation
Digital purchases cannot normally be cancelled after access has been delivered.
If you contact us before delivery/access has been provided, we will review the request based on the status of the transaction.
Statutory Rights
Nothing in this policy is intended to restrict any consumer right or remedy available under applicable law.
Contact
For refund, payment or access-related issues:
Email: contact@torevia.net
WhatsApp Support Only: +91 7265947134
Website: https://torevia.net